ARTICLE 1: PROCESSING TIME
Your order will be shipped as soon as possible you will be notified by email of the different stages of order tracking: preparation and delivery. Upon order placed, customer has 24 hours to ask for modification related to its parcel. After this delay, our company considers that the order information is correct and will transfer it to its suppliers to start the processing process. Once the processing steps have started, order cannot be modified or cancelled.
– Average processing time takes 3-4 working days to be completed. Custom, not in stock and produced on demand items can take up to 5-7 working days in certain cases before shipment is dispatched.
(IMPORTANT) From January 24th to February 6th, international logistic companies will be highly impacted by Chinese New Year Festival. From experience, we know that this period of the year results in a lot of parcels being miscarriage, destroyed or lost. Thus, to avoid these situations to happen, Anime Merch® will produce and store all orders not shipped before January 24th in its warehouses to keep them safe and secure and shipping process will resume on February 7th.
For more information regarding this situation, please contact us at firstname.lastname@example.org.
- If your order includes several items, it is possible that these will be sent separately, depending on available stocks and shipping warehouse.
- No order can be cancelled once it has been shipped.
ARTICLE 2: DELIVERY TIME
Please note that due to COVID-19, our shipping times may have delay depending on your country.
2 to 4 weeks for the USA and Canada. (18 to 36 working days)
1 to 2 weeks for European countries. (10 to 18 working days)
2 to 4 weeks for the rest of the world. (18 to 36 working days)
If a momentary out-of-stock condition of a product occurs, the delivery time could be a little longer. Please note that during a health crisis, your items will be delivered within a maximum of 60 days. Any item received outside this time frame will be refunded upon request.
In case of delay of your package, Anime Merch can not be held responsible.
Feel free to contact us if you have any question : email@example.com
The customer must check the conformity of the goods delivered at the time of receipt and before signing the carrier's delivery note.
ARTICLE 3: DUTIES AND TAXES
We offer free standard shipping on all orders, but the customs tax on international shipments can be applied depending on your country and are the customer’s responsibility.
ARTICLE 4: CASES OF MAJOR FORCE - COVID-19
Because of the current health crisis, many parcels are taking longer to arrive than usual. There may also be more time between tracking updates. This has been driven by the current health crisis, the wider increase in parcel numbers and COVID-19 restrictions across countries which have impacted deliveries and services.
The delivery time announced in case of major force (such as COVID-19) is a maximum of 60 working days and valid from the receipt by the buyer of the mail of dispatch of the order.
Orders exceeding 60 working days without delivery will be refunded.