Terms of Service
ARTICLE 1: AREA OF APPLICATION
The present general terms and conditions of sale apply to all sales concluded through the website https://Anime-Merch.com/.
ARTICLE 2: ORDERS
Automatic registration systems shall be regarded as proof of the nature and content of the order. Anime Merch® confirms acceptance of the order to the client at the e-mail address provided by the client. The sale will be concluded as of the validation by Anime Merch® of the payment of the order, i.e., as of the date of validation of payment for orders paid online by credit card or as of the date of receipt of payment by check. Anime Merch® reserves the right to refuse or cancel any order from a client with whom there is a dispute over payment of a previous order.
ARTICLE 3: AVAILABILITY OF ITEMS
As long as our offers and their prices are visible on the site, they are valid. The availability indicated at the time the client consults the site remains dependent on the state of stock at Anime Merch® and, of course, at the suppliers.
In order to create our showcase and sales catalogue, we work with databases, enriched according to the information provided by our suppliers. Since this database contains more than a hundred articles, not all of them are stored in our reserves, and our offer is therefore subject to the availability of the articles at the suppliers.
Only the definitive rupture of an article at our suppliers leads to the deletion of this one from our offer of sale. In the other cases, a new order within a certain time remains possible.
When there is an unavailability on a product ordered, the customer is informed by e-mail or on the invoice of the products shipped in the case of an order of several articles.
Deadline for delivery of the order: when the order is placed and on the acknowledgement of receipt of the order, a delivery deadline is communicated to customers. It is calculated by adding the longest product availability time to the delivery time of the mode of transport selected by the customer.
From the time the order is placed to the time it is dispatched, the customer has the possibility of cancelling the order.
Articles in pre-order: articles to be published are proposed on the site https://Anime-Merch.com/ in Pre-order. This reservation is made with the indication of a release date announced by the publisher at the opening of the reservation phase. This release date can be changed at any time by the publisher who is solely responsible for the marketing of his product.
In all cases, Anime Merch® will make every effort, from the date of final sale, to ship items to customers who have reserved, up to the amount of stock provided by the publisher for the release date.
ARTICLE 4: PRICES
The prices indicated in euros are deemed to be net, excluding shipping costs. This price includes the price of the products, handling, packaging and conservation of the products. They can be modified at any time without prior notice, knowing that the articles will be invoiced on the basis in force at the time the order is recorded. All orders are invoiced in euros and payable in euros. Any customs charges or local taxes remain the responsibility of the recipient.
ARTICLE 5: SHIPPING COSTS
Shipping costs include a contribution to the costs of preparation, packaging and postage. Remember to group all your articles on a single order. We will not be able to group two distinct orders and the shipping costs will be charged for each of them.
ARTICLE 6: PAYMENT
You have several means of payment at your disposal that offer maximum security guarantees. You can pay :
- By credit card or private card (Visa card, Eurocard/Mastercard) or directly on the site, in the payment form proposed during the ordering process (entry secured by SSL encryption), by entering the type of card, the number of your card without spaces between the numbers, the control number (located on the back of your card) and the validity date.
- By Paypal Payment
You have different payment methods at your disposal and you can even benefit from credit card payment facilities.
The payment can be made on the secure bank servers of our partners. This implies that no banking information concerning you transits via the https://Anime-Merch.com/ website.
Payment by credit card is therefore perfectly secure; your order will be recorded and validated as soon as the payment is accepted by the bank.
ARTICLE 7: DELIVERY (COVID-19 EDIT)
We deliver to your home or to a relay point. The delivery time includes the preparation time of the parcel plus the delivery time. Anime Merch® delivers worldwide. The buyer is notified by email of the different stages of order tracking: preparation and delivery.
The delivery time includes the preparation time and delivery by our carrier. The announced delivery time of 90 workings days maximum is valid from the reception by the buyer of the mail of the delivery of the order. Orders exceeding 90 working days without delivery are eligible for a refund.
ARTICLE 8: ORDERS MANAGMENT - CANCELLATIONS
All orders placed at https://Anime-Merch.com are subject to 24 hours (business days only) of minimum delay before their processing to allow customers to edit or cancel their purchase without extra fees. After 24 hours (business days only), orders become "in processing" and parcels are commonly shipped under 3-5 business days.
Processing step completed, orders become "fulfilled" and the shipping process begins. Parcels tracking numbers are transferred to their purchaser by our system to the email address indicated on the invoice. Orders who have reach the "fulfilled" step cannot be cancelled anymore by the customers.
Forced order cancellations are only available by contacting the customer service at contact.AnimeMerch@gmail.com. After reaching agreement from both sides, a cancellation fee of 40% of the total order (shipping fees excluded) will be added to the contract of sale and a refund of 60% of the total order (shipping fees excluded) will be transferred on the credit card account registered by default on the original contract of sale.
ARTICLE 9: WARRANTY - RETURNS - REFUNDS - RETRACTATION
The items provided by https://Anime-Merch.com/ are new and guaranteed against any defect. They are identical to those of the traditional trade and come from all the referenced publishers and suppliers.
If the customer wants to return his order, he/she must return the new and unused items in their entirety and in their original packaging, intact, accompanied by all accessories, instructions and documentation and with the corresponding invoice at the exact address featuring on the parcel slip, written in the same language than the original. Orders with several parcels must be send back to each supplier individually.
If it happened that an article is defective or not in conformity, the purchaser has 15 working days, as from the reception of the articles, to ask for an exchange or a refund. If the fifteen (15) day period normally expires on a Saturday, Sunday or a public holiday or day off, it is extended to the next business day. The customer must send proof of the defect(s) to contact.AnimeMerch@gmail.com (description and photos attached) before engaging any return procedure.
In the event that the right of withdrawal is exercised, Anime Merch® is required to reimburse the sums paid by the client, without charge, except for the return shipping costs. Reimbursement is due within a maximum of 14 business days from the date of receipt of the returned package(s).
Shipping fees for return procedures remain at the cost of the customers.
In the event of a refund, we guarantee that it will be made within 14 days or less from the date of receipt of the returned package. No C.O.D. shipment will be accepted, whatever the reason.
Reasons not eligible for a refund:
- Wrong size ordered
- Unsuccessful deliveries due to:
- Wrong shipping address mentioned on the contract of sale
- Issues with local postal services
- Mailbox not found
- return-to-sender package
ARTICLE 10: TRANSFER OF OWNERSHIP - TRANSFER OF RISKS
The transfer of ownership of the products to the purchaser will only take place after full payment of the price by the latter, regardless of the delivery date of the said products. On the other hand, the transfer of the risks of loss and deterioration of the products will be carried out only after delivery and reception of the said products by the purchaser.
ARTICLE 11: PROTECTION OF YOUR PERSONAL DATA
Anime Merch® is the producer and owner of all or part of the databases that make up this site. By accessing this site, the client acknowledges that the data it contains is legally protected, and agrees not to extract, reuse, store, reproduce, represent or retain, directly or indirectly, on any type of medium, by any means and in any form whatsoever, all or any qualitatively or quantitatively substantial part of the content of the databases appearing on the site to which he or she accesses.
ARTICLE 12: LIABILITY
The descriptions of the products present in the databases of https://Anime-Merch.com/ have been entered according to the information communicated by the publishers. Anime Merch® is not responsible for the content of the works and cannot be held liable to the purchaser. Anime Merch® cannot be held liable in the event of force majeure (strike, flood, fire, etc.).
The products offered comply with Hong Kong law in force. Anime Merch® declines all responsibility if the delivered item does not comply with the law.